Delivery and Shipping
We know exactly how exciting it is to place your order and then get your delivery, and we are incredibly happy you've chosen GardX International to be a bright spot on your doorstep and in your mailbox! We are working hard to get your orders out to you and we are grateful for your patience in this current and ever-changing situation.
Are there any delays with shipping my order?
Our fulfillment teams are working to get all packages out within 5 - 7 business days. Once your order has shipped, you can expect a confirmation email with your tracking information.
Could there be any delays once my order has shipped?
All carriers are seeing shipping delays globally right now. Please keep in mind there has been a significant increase in orders shipping to both individuals and essential businesses across the world. We have a requirement to make sure we maintain the safety and needs of all workers, so due to the new measure there may be some interruptions at times.
What is the status of my order?
You will receive two emails from GardX International. The first one is your order confirmation and second one will be when your order ships. Once the order is with the carrier, you can track it through the tracking information provided in your shipping confirmation email.
Why does it just say my order is "pending"?
All confirmed orders will remain in pending status until it's been packed and is set to leave with the carrier.
Can I change my address or edit my order?
If your order has just been placed and not yet shipped, our Customer Experience team should be able to help you out, depending on how quickly you contact us! Once the order has shipped, we have limited options.
We are unable to edit orders, but depending on status of the order we may be able to offer some alternative solutions.
My package "delivered" but I can't find it?
Please wait 24 hours before contacting us. This could be the result of the packaged being scanned as "delivered" a little early in the delivery route. Also please make sure that you look at the shipping address provided (found in the order confirmation email) to ensure that what we were provided is both complete and correct.
If the carrier was standard postal service, be sure to check your mailbox and/or parcel locker and not just on your doorstep. If the carrier was a private shipping company, FedEx for example, look around the address, including all entrances, and behind anything that could 'hide' the package from passers by.
Still no package? Give us a shout and let us get to fixing this!
Not finding what you're looking for? Our Customer Service team is at the ready to assist you further! Feel free to email gardxshop@gardx.co.uk. We are experiencing an increase in contacts, so we appreciate your patience while we're assisting your fellow customers.
Returns
We strongly believe in our products and want every customer to be satisfied, so if something’s not exactly right for you, we've got you covered. Applicable items purchased at GardX International can be returned within 30-days of the initial purchase date, and anything outside the 30-day period may qualify for store credit.
Please contact customer service prior to sending any product back for a return, replacement, or exchange:
Email: orders@gardxgroup.com
With your request, please include some additional feedback regarding the item so we fully understand why a return or exchange is required. include a note with your order ID and contact info in the package so we know it’s yours.
Returns can be sent to the following address:
Gardx International Ltd
Unit 7, Clovelly Business Park
Clovelly Road
Southbourne Industrial Estate
Southbourne, Emsworth
Hampshire
PO10 8PE
Directions
Initial shipping charges are non-refundable. Shipping fees for returns and exchanges are the responsibility of the customer.
